takavat's Privacy Policy

Introduction and Overview

takavat ("we", "our", or "platform") operates an online gaming and entertainment service for Bangladeshi users. We believe that every user's privacy is a fundamental right, and we are fully committed to protecting that right.

This Policy describes how takavat collects your personal information, why it is collected, how it is used, and what measures we take to protect your information. This Policy applies to all takavat services — including website browsing, account registration, financial transactions, and customer support.

By using our site, you are considered to have given your consent to the terms of this Privacy Policy. If you have any questions about this Policy, please contact us.

Information We Collect

takavat collects only the information that is necessary. The different categories of information are described in detail below:

A. Identity Information

Information you provide at the time of account registration, such as:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username

B. Identity Verification (KYC) Information

During the account verification process, we may collect copies of the following documents:

• National ID (NID) or passport copy
• Proof of address document
• Proof of ownership of payment method

C. Financial Information

For processing deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Important: We never store your full payment PIN or password.

D. Technical and Usage Information

Information collected automatically while you use the site:

• IP address
• Browser type and version
• Device type and operating system
• Time spent on the site and pages visited
• Cookie and session data
• Referral source (where you came from before reaching the site)

Purpose of Data Use

takavat uses the collected information for the following purposes:

A. Service Delivery and Operations

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Maintaining gaming history and balance
• Activating bonuses and promotional offers

B. Identity Verification and Security

• Preventing access by users under 21 years of age
• Preventing fraud, money laundering, and unauthorized transactions
• Ensuring account security
• Taking action against the creation of multiple accounts

C. Customer Support

• Providing support via live chat and email
• Resolving complaints and issues
• Responding to your requests and questions

D. Legal Obligations

• Complying with applicable laws and regulations
• Responding to lawful requests from government authorities
• Financial auditing and record keeping

E. Service Improvement

• Improving site functionality and user experience
• Identifying and resolving technical issues
• Testing new features and games

Cookies and Tracking Technology

takavat uses cookies and similar technologies. Cookies are small data files stored in your browser.

Types of cookies we use

• Essential cookies: Required for the basic functionality of the site — protecting login sessions and security verification.
• Functional cookies: For remembering your preferences — language settings and game preferences.
• Analytical cookies: For analyzing site traffic and usage patterns.

You can control cookies by changing your browser settings, however disabling certain essential cookies may limit some functionality of the site.

Data Sharing and Third Parties

takavat does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

A. Payment Processors

Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. This information is used only for processing transactions.

B. Service Provider Partners

Trusted technology partners that assist in operating the site — such as hosting, security, and analytics service providers. These partners are bound by strict confidentiality agreements and may only use the information for the specified purpose.

C. Legal Requirements

We may be legally required to disclose information as part of a court order, government directive, or other lawful legal process.

Data Security Measures

takavat uses industry-leading technology to protect your information:

• SSL/TLS Encryption: All data transmissions are carried out through encrypted connections, making them unreadable to third parties.
• Secure Servers: Your information is stored in high-security data centers.
• Two-Factor Authentication: An additional verification layer is used for account access.
• Regular Security Audits: Our systems are reviewed regularly to identify vulnerabilities.
• Restricted Access Controls: Only authorized staff can access specific information on a need-to-know basis.
• Failed Login Protection: Repeated failed login attempts are automatically detected and blocked.

However, it is technically impossible to make data transmission over the internet completely secure. While we make every effort to ensure maximum protection, we cannot accept full liability for any technical failure or unforeseen event.

You can also play a role in keeping your account secure: use a strong password, do not share your password with anyone, and notify us immediately if you notice any suspicious activity.

Data Retention Period

takavat does not retain your information longer than necessary. In general:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a specified period due to legal and regulatory requirements.
• Financial transaction records: Transaction information may be retained for an extended period due to financial auditing and legal obligations.
• Temporary data: Analytical and log data is generally retained for a short period.

Your Rights

As a takavat user, you have the following rights regarding your personal information:

A. Right to Access

You may request at any time to know what information we have collected and stored about you.

B. Right to Correction

You have the right to request correction of any inaccurate information stored about you.

C. Right to Deletion

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

D. Right to Object to Processing

You have the right to object to the processing of your information for non-essential purposes such as marketing communications.

To exercise these rights, please contact our support team via live chat or email. We will generally respond to your request within 30 business days.

Protection of Minors

takavat strictly provides services only to users aged 21 and above. We never knowingly collect or process information from anyone under 21 years of age.

If we become aware that a minor has registered, that account will be immediately closed, all associated information will be deleted, and any deposited funds will be returned.

If you are aware that a minor is using our platform, please notify us immediately.

Policy Changes

takavat may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will:

• Send a notification to your registered email
• Display a clear notice on the site
• Update the "Last updated" date on this page

Continued use of the site after changes have been made will be considered as your consent to the new Policy. We therefore recommend reviewing this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our privacy team will give serious consideration to your request.